Early today I received a tweet from Nicky Ferry who is working with the Fixtheweb service.  We had a very useful chat on the phone in which Nicky explained the aims and approaches of Fixtheweb and reassured me that it isn’t just about technical conformance with WCAG Guidelines.  I think BS8878 and Fixtheweb complement each other nicely – BS 8878 provides a standard for policies and Fixtheweb provides a mechanism for disabled users to report problems – both are needed.